Customer Service (03-90134218) Email: sales@atgears.com

About US

Australia Tech Gears Website Terms and Conditions:

Company

Australia Tech Gears is an Australia innovative company providing a wide range of computer parts, tech accessories and services to all ranges of clients. We are a professional online retailer, with a constantly growing team of dedicated online customer service representatives and cooperating with reliable courier companies, focusing full-time on providing high quality customer service to online customers. With us, online customers are always first priority. where and how you need it.

Why ATG?

Our clients come to us for many reasons and stay with us when they do. Our nearly 100% client retention is driven by:

  • Executive-level commitment and accountability to every client
  • Flexible engagement model to meet changing needs
  • Deep domain experience and specialized practice in IT areas
  • Single-point-of-contact account management
  • Fast and in time delivery
  • Best available products at best price
  • Service level agreements and performance guarantees

 Contact ATGEARS to find out how our solutions can help you.

 

Trading Address 

1-3 Margaret Street Oakleigh South VIC 3167 Australia

 

Refund Policy

CHANGED YOUR MIND?

If you change your mind about the products you have purchased from us (it happens, you’re human), we can refund the purchase price or exchange those products in the country in which they were purchased subject to the following conditions:

->Item(s) must be returned within 30 days of purchase, together with proof of purchase.
->Item(s) must be unopened with all original package attached.
->Gift cards, personalised products, sale, clearance and seconds items are not eligible for a refund or exchange if you change your mind.
->If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it       meets conditions above, so make sure you post it back to us in good time.
->You are responsible for any costs associated with returning the item to us including any currency conversion and/or local or international taxes but this is pretty rare.

RECEIVED SOMETHING FAULTY?

If something is faulty or incorrectly described or different from the sample shown (first of all, sorry, this is our bad) we will happily meet our legal and good natured obligations which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase.

Shipping costs can’t be refunded if there are other items listed on the original invoice that you aren't returning. That’s fair, right?

HAVE QUESTIONS?

For details on how to return your purchase contact our RMA team on sales@atgears.com

Privacy Policy: Your personal information will be used according to our Privacy Policy to process your refund or return.

 

Dispatch & delivery policy

We offer the choice of shipping using Fastway and Australia Post eParcel (Third Party Couriers). Shipping and delivery of Orders will be in accordance with the delivery terms of the Third Party Couriers.

You must provide a physical delivery address where someone is likely to be available to accept the delivery of your Order during business hours. You may be required by the Third Party Couriers to provide proof of identification for verification checks, in accordance with their delivery terms.

Shipping costs are influenced by the size and weight of the products in your Order and your location. You can see the pricing on the available shipping options by entering your post code into the freight calculator. This calculator appears on the lower half of the screen when you add items to your cart.

We aim to ship all Orders, where products are in stock, within 1-2 business days. If for any reason we are unable to dispatch your Order we will notify you within 2 business days. Shipping times are estimated at between 1-7 business days depending on your location within Australia, but are subject to the delivery terms of the Third Party Couriers.