- Get updates,discounts and special offers
In the unlikely event that this happens, we will lodge an inquiry with the courier who will conduct a thorough search and provide a response generally within 4 business days. If the parcel cannot be located we will re-ship your order at no cost to you. If you receive an item that is damaged we will arrange a pre-paid consignment label for the goods to be returned and organise a replacement to be shipped out to you.
If you have a made a mistake or changed your mind about your order you can request a change or cancellation provided the order is still in a status of Pending or Awaiting Payment. Once our warehouse team has begun processing the order weare unable to make any changes or cancellations.
You can apply for a change of mind return by logging into your account and going to the Return and Services section. Simply complete the Return an Item form and please note that a 15% restocking fee will apply. We can only accept factory sealed items for return.
You can apply for a warranty return by logging into your account and going to the Return and Services section. Simply complete the Apply for Warranty form and you will be issued with an RA number and instructions on how to return your item.
Physical damage is generally not covered under the manufacturer warranty but we will try to help you out where we can. Please email firstname.lastname@example.org with photos of the damage and we can advise what we can do.
Orders typically ship within 1-2 business days. Please allow an extra day after a public holiday.
All emails are typically replied to within 2 business hours. It may take a little longer after a weekend or public holiday.
At this time we only offer ATG pre-built systems.
No, all orders need to be placed online.
For online orders we accept PayPal, Credit card, Direct Deposit, Australia Post Money Order. For store pick up orders we accept EFTPOS, Credit Card, or Australia Post Money Order.
Place your order online and select direct deposit as the payment method. Once you have your order number, email email@example.com and let them know to apply your store credit to your new order. They will reply with instructions on how to complete payment for your order if there is an outstanding balance.
Simply place your order online, select store pick up during checkout, and wait for the confirmation email informing that the order is ready for collection. Please note that orders need to be placed online in advance, and that they can only be held for 24 hours.
No, all orders need to be paid for when collecting the order. Payment options include EFTPOS, credit card and money order (no cash). If paying by card, please ensure your daily limit will allow for payment to go through.
No, as a predominantly online store we do not have a showroom.
Our level stock indicators are linked directly to our inventory and update in real-time. If a product is listed in stock, then we have at least one physically in stock in our Mulgrave warehouse. If an item is listed as “Ships in 1-2 days” this means that stock is generally availablefrom the local distributor and we typically can have stock here within 1-2 days.
StarTrack and Australia Post eParcel offer similar delivery times to most of Australia. The key differences are that Australia Post can deliver to PO Boxes and that StarTrack may not deliver to some regional areas, and in those instances will use Australia Post to complete those deliveries. Both couriers offer full tracking and signature on delivery service.
No, but please check back as we usually update the listing to allow pre-orders once an ETA is known.
ETAs are estimates and can change for many reasons - eg supplier delays, shipping delays, wharf/customs delays, etc. Nevertheless, ourestimates are usually quite accurate and you will be updated if there are any changes.
No, as this status means we are waiting for an ETA. Once known, the listing will be updated.
Stock can only be allocated to an order once payment is received. If an item has sold out by the time your payment has cleared, we will contact you to advise of any shortages and the options available.
Express delivery is generally 1-2 business days to capital cities and surrounds. Standard delivery generally takes 2-5 days. Please allow additional time for delivery to regional/remote areas.
Tracking numbers become active in the evening of the day your order has shipped, usually by 7pm. Once your package is on the way to you, it is common for there to be no further tracking events until the package reaches its destination. For larger orders it may be necessary for our warehouse to pack your order into multiple cartons. These will show under the same tracking number. These will often be delivered at different times and you can use your tracking number to review the progress of any remaining articles.
If no one is available at the delivery address a card will be left and the parcel will be taken to a local post office or courier depot for collection. If the item is not collected within 2 weeks, it will be returned to us and a $16.50 RTS fee will apply.
Yes, provided the payment method used is PayPal or direct deposit.
No, we offer our best possible prices up front online regardless of order size.
You can download a copy of your tax invoice from the order history section of your account.
We have had to restrict payment options on some products due to the high amount of attempted credit card fraud.
If you have a made a mistake with your delivery address you can request a change or cancellation provided the order is still in a status of Pending or Awaiting Payment. Once our warehouse team has begun processing the order we are unable to make any changes.