Customer Service (03-90134218) Email:



When will my order ship?

Orders typically ship within 1-2 business days. Please allow an extra day after a public holiday.


How long will it take for my order to be delivered?

Express delivery is generally 1-2 business days to capital cities and surrounds. Standard delivery generally takes 2-5 days. Please allow additional time for delivery to regional/remote areas.

My tracking number does not work?

Tracking numbers become active in the evening of the day your order has shipped, usually by 7pm. Once your package is on the way to you, it is common for there to be no further tracking events until the package reaches its destination. For larger orders it may be necessary for our warehouse to pack your order into multiple cartons. These will show under the same tracking number. These will often be delivered at different times and you can use your tracking number to review the progress of any remaining articles.

What if I am not home when the courier attempts delivery?

If no one is available at the delivery address a card will be left and the parcel will be taken to a local post office or courier depot for collection. If the item is not collected within 2 weeks, it will be returned to us and a $16.50 RTS fee will apply.

Can you deliver to Parcel Lockers?

Yes, provided the payment method used is PayPal or direct deposit.